Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Please note that final sale items are not eligible for return.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my order?
Yes! Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Hello Nancy Official, we are committed to ethical fashion. We prioritize high-quality fabrics and partner with manufacturers who adhere to fair labor practices and environmental standards.