Returns & Exchanges
At Hello Nancy Official, we want you to love every piece you wear, which is why we offer a 30-day return window for all unwashed and unworn items with original tags attached. Simply follow our easy step-by-step process to ensure a smooth transition for your return or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Securely pack the items in their original packaging, ensuring all Hello Nancy tags and labels are intact to qualify for a full refund.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or ship your exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing